Customer support

Whether you are having difficulties with signing up for a membership, booking onto sessions, or anything else, we can provide you with the solutions you need. Our FAQ's may be able to help solve your issue, please check there before raising a ticket.

If you would simply like to provide some feedback, whether that is a comment, compliment or complaint please complete our feedback form. Our feedback form is also available from our UOP Sport mobile app. For guidance or assistance in filling out the feedback form, please contact sport@port.ac.uk.

To access our customer support please complete the form below and a member of our team will be in touch. Please be as descriptive as possible and provide screenshots of technical issues, if you can.

How to Cancel Your Membership

Frequently asked questions

If you’re having issues we’d suggest resetting your password here. If you’re still having issues after this, please get in touch with us.

You can get your online password here.

This message will appear if there's been an error in a transaction process causing an unpaid sale. This unpaid sale will be automatically removed within a couple of hours and you'll be free to try again. If the issue persists, please get in touch with us.

If you're having issues we'd suggest using a desktop/laptop computer to complete the transaction. A known issue on mobile is with the drop-down lists - you can hold the list and then scroll down. If you're still having issues after this, please get in touch with us.

Log in to Connect, click 'my account' and then click 'wallet'. You can then enter your updated card details in the wallet. In order for the monthly payments to be collected, you'll need to ensure that RCP is ticked.

Most monthly memberships are a rolling contract and continue until you cancel, for 12- or 14-month membership expiry dates log in to our membership portal. Your membership details will be displayed on the right-hand side.

If you have a monthly membership, you can make changes with 14 days notice. Get in touch if you wish to upgrade or downgrade your membership. If you choose a higher level of membership, you will be instructed to pay the extra fee before the service is activated.

As sad as we will be to see you go, simply complete the form below and select the 'I want to cancel my membership' option. As per our terms and conditions, we require 14 days notice of membership cancellation, if a payment is due within the 14 day period - no refunds will be due.

Our feedback form collects all our feedback if you wish to make a comment, compliment or complaint.

Having issues or want to change your membership? Complete the form below

If you have a membership or a pay-as-you-go account with us, complete the form below. Please note it may take up to 14 days to receive a response to your query. Thank you for your patience.

For guidance or assistance in filling out the form below, please contact sport@port.ac.uk