Rules and regulations
Policies and terms
A series of bookings of University of Portsmouth Department of Sport and Recreation sports facilities at regular days/times.
|Centre Manager||The University of Portsmouth Department of Sport and Recreation Manager/Head of Sport.|
|Duty Supervisor||The University of Portsmouth Department of Sport and Recreation manager on duty at the relevant location.|
|Facilities||The premises, equipment and other facilities of the University of Portsmouth Department of Sport and Recreation.|
|External Facilities||Facilities in the local community that are used by members as part of their University of Portsmouth Department of Sport and Recreation membership.|
|User||Any person who uses our facilities for any service we have on offer.|
|Core||32 weeks of the year where our Langstone Sports Site opening hours are Monday – Friday 7.30am – 10.00pm, Saturday – Sunday 8.30am – 6.00pm.|
|Non-Core||20 weeks of the year where our opening hours are Monday – Friday 7.30am – 9.00pm, Saturday – Sunday 8.30am – 1.30pm|
A period during the day that’s considered popular and higher charges and fees may apply where applicable. Peak times only apply during our Core seasons.
A period during the day that’s considered quieter and lower charges and fees may apply where applicable.
Our opening hours during the Non-Core seasons are considered Off-peak
|Members||A user who has a valid membership of the centre by currently paying an annual, bi-annual, monthly, or a special offer fee for use of some or all of the facilities.|
|Non-members||A user who does not have a valid membership but still uses some or all our facilities or services.|
|Guest||A user that attends a booking with the member or person making the booking.|
|Induction||A face to face induction delivered by a qualified member of staff employed by the University of Portsmouth Department of Sport and Recreation.|
|Fitness Class||A face to face, group fitness activity delivered by a qualified member of staff employed by the University of Portsmouth Department of Sport and Recreation. To ensure the safety of users while carrying out activity to maintain or improve fitness.|
|Session||A booking for use of facilities at one time and for the duration of a booking.|
|Department of Sport and Recreation||The University of Portsmouth Department of Sport and Recreation operating from the centre's locations on University premises being Ravelin Sports Centre, St. Paul’s Gym, Spinnaker Sports Centre, and Langstone Sports Site.|
|Sports Staff||Any person or persons which obtain an employment contract for the University of Portsmouth Department of Sport and Recreation.|
2.1 Members must visit the reception and produce their student/staff or associate/public membership card or wristband/RFID sticker prior to taking part in any activity. Members who have completed a Gym Induction can use their card or wristband/RFID sticker to access the gym through the turnstiles.
2.2 All members must present their membership card or wristband/RFID sticker to gain access to the University facilities. Failure to present your student, staff, associate, community or corporate member card or wristband/RFID sticker upon arrival may result in you being denied access to the facilities.
2.3 Both members and non-members must read the Health Commitment Statement which is available in the Facility or through the online joining process and agree to its terms prior to obtaining their membership. If you know or are concerned that you have a medical condition which might interfere with you exercising safely you should seek advice from a medical professional before using the Facilities.
2.4 The University will allow you to use the facilities, provided that you seek advice from a member of staff if you are in any way unfamiliar with a particular piece of equipment or type of exercise. Furthermore you will undertake to consult staff on an ongoing basis in relation to the safe use of the facilities and equipment.
2.5 Appropriate attire and footwear should be worn for each activity. Jumpers, vests or t-shirts should be worn at all times. Jeans, flip flops and canvas pumps are not permitted.
2.5.1 Only non-marking indoor shoes can be worn in the indoor activity areas.
2.6 Members must behave in an appropriate manner at all times. The University of Portsmouth reserves the right to refuse entry and use of the Facility should an individual’s behaviour or appearance be deemed inappropriate.
2.7 Any person utilising the Sport and Recreation Facilities or partaking in activities within the department are expected to comply with the Sport and Recreation department Health Commitment Statement.
2.8 No food or drink, with the exception of water, is allowed in the sports halls or indoor areas.
2.9 Smoking is strictly prohibited in all sports Facilities, as well as in any outdoor sports areas.
2.10 Age restrictions will apply for different activities.
2.10.1 No individual under the age of 16 years old may enter the gym, or use any of the equipment.
2.10.2 Children under 11 years old must be accompanied by an adult in line with clause 11.21, 11.22 and 11.23 of the terms and conditions when using the swimming pool.
2.10.3 No individual under the ages of 16 years old may enter the steam room and sauna.
2.10.4 For climbing and bouldering all under 18s must be supervised by an adult deemed competent in the activity they are engaging in, unless they have been registered and assessed by our climbing instructors to engage in ‘Unsupervised climbing’ in line with clause 14.3 of our rules and regulations.
2.10.5 No individual under the age of 5 years old may enter the ski simulator. All under 18’s must be supervised by an adult deemed competent in the activity.
2.10.6 No individual under the age of 16 years old may book or use our fitness classes.
2.11 Lost or stolen property should be reported to reception as soon as possible where the matter will be dealt with in the appropriate manner.
2.11.1 Lost property will be retained for four weeks, following which it will be destroyed or sold at the University’s discretion. All monies raised are donated to the University of Portsmouth’s chosen charity. Valuable items are taken to the central university lost property store (St Andrews Court or Security Lodge). In case of a national pandemic such as COVID-19, lost property will be destroyed immediately.
2.12 Pets and other animals are not permitted on/ in any Facility including outside Facilities. The only exceptions to this are guide dogs for the blind, hearing dogs for the deaf and other working dogs
that assist people with disabilities.
2.13 Photography may be restricted in certain areas, please visit our terms and conditions for more information.
2.14 Spectators and supporters of sports clubs are expected to adhere to the Code of Conduct when representing the University at Department of Sport and Recreation facilities, away fixtures and sporting events i.e. Varsity. Failure to do so may result in the Disciplinary process being taken.
2.15 Bicycles should be stored using the bicycle racks outside Ravelin Sports Centre and Langstone Sports Site or using alternative secure bike storage facilities across the campus, bicycles are not permitted inside University buildings for storage means.
2.16 E-scooters are not permitted on University land such as Ravelin Park and University building courtyards. E-scooters are not permitted in University buildings, including bringing e-scooters inside buildings for storage. For more information on e-scooter use and safety the University policy on e-scooters has more specific guidance.
3. Government and University Guidelines
3.1 The University of Portsmouth is required to follow relevant government guidelines and your use of our facilities is conditional upon you also adhering to applicable government guidelines. Please be aware as an educational institution these may differ to sports facility specific guidance. More information can be found on our website or is available upon request.
4. Outdoor facilities
4.1 Appropriate footwear must be worn on all outdoor facilities, players with non appropriate footwear will not be allowed to partake in activity.
4.1.1 Only trainers and astro shoes are allowed on the Synthetic Turf Pitch (Astro) and Multi Use Games Area netball courts and football cages.
4.2 Bookings of grass football pitches will require assistance from participants to move portable goals in and out of position to ensure safety when setting up and breaking down after use. Please phone sports staff on Duty Mobile +44 (0)77 1465 8924 at the end of your session for assistance.
4.3 Any problems, accidents or incidents during a booking at the outdoor facilities are to be reported immediately to sports staff on the duty mobile, see our incident procedure in section 14.
4.4 Smoking is not permitted within any activity or facility.
4.5 No alcohol is permitted on site unless prior agreement with Sport and Recreation.
4.6 No catering (unless provided by UOP) can be brought onto any facility, this includes flasks/urns of hot/cold drinks.
4.6.1 No food should be consumed pitch-side.
4.7 No selling of any food or drinks on site is allowed.
4.8 No Chewing Gum or litter to be left on the courts, pitches or grass areas, please use litter bins provided.
4.9 UOP Sports club members must book into the training sessions they are attending prior to the activity via the app, or over the phone. Failure to do so may result in expulsion from the session.
5. The Gym (Free-weights, Cardio, Resistance and Functional Areas)
5.1 University/membership cards or wristband/RFID stickers should be kept with you when using the gym, with access controlled by the turnstiles.
5.2 A limit is placed upon the number of members in the gym at any one time. This may vary during inductions, maintenance work and external bookings.
5.3 Members must seek advice from Sports Staff before using equipment that was not covered in their induction.
5.4 Members can take guests into the gym at any time provided the Guest has completed a membership form and paid the relevant fee. Upon payment of the relevant fee, the guest becomes a non-member while using the facility.
5.5 Bags, coats and personal items should not be brought into the gym in line with clause 13 lockers are provided in all changing areas.
5.5.1 In case of a national pandemic such as COVID-19, lockers will be unavailable. Bags, coats and personal items should not be brought into the gym. Arrive at the gym ready with minimal items.
5.6 It is recommended that all Members bring a towel into the gym for hygiene reasons; Members are asked to rest away from the machines to allow other users access and always wear appropriate sports apparel.
5.6.1 In case of a national pandemic such as COVID-19, towels are not to be brought into the gym. Paper towels or another alternative will be provided.
5.7 Members are required to wipe down machines to remove their sweat with antibacterial spray or equivalent provided after using any piece of equipment.
5.8 In compliance with health and safety procedures members are required to return any equipment used to the racks provided, in particular free weight equipment. Failure to do so may result in loss of service (typically 7 days restriction after 3 warnings).
5.9 It is the User’s responsibility to ensure they understand fully the operation of gym equipment, should the User require any more information they should seek advice from a qualified member of staff.
6.1 For fitness class attendees, check-in is completed by a member of staff at reception, in the studio or via access control prior to the class. Failure to do so may result in expulsion from the class.
6.2 Sports staff reserve the right to refuse entry to a class if the class has already started or if the participant is wearing inappropriate clothing for that class.
6.3 Food or alcohol is not permitted within the studios. Any litter must be placed in the bins provided before the session ends.
6.4 UOP Sports club members must book into the studio training sessions they are attending prior to the activity via the app, at reception or over the phone. Failure to do so may result in expulsion from the session.
6.5 At the end of the booked session, users must leave the studio as they found it upon arrival for the session, as well as promptly and before the next session starts.
6.6 Bags, coats and personal items should not be brought into the studios in line with clause 13 lockers are provided in all changing areas.
7. Sports Halls
7.1 If the sports hall has been booked by a member/non member, it is the responsibility of the bookee to check in at reception when the booking starts.
7.2 If a badminton or table-tennis court has been booked, it is the responsibility of the bookee to check in at reception in line with clauses 8.6, 8.6.1, 8.6.2 and 8.6.3 of our terms and conditions.
7.3 Sports Staff reserve the right to refuse entry to a session if the participant is wearing inappropriate clothing or footwear. Non-marking trainers only are permitted.
7.4 Food or alcohol is not permitted within the sports halls. Any litter must be placed in the bins provided before the session ends.
7.5 UoP Sports club members must book into the training sessions they are attending prior to the activity via the app, at reception or over the phone. Failure to do so may result in expulsion from the session.
7.6 At the end of the booked session, users must leave the sports hall promptly and before the next session starts.
7.7 Bags, coats and personal items should not be brought into the sports hall in line with clause 13. Lockers are provided in all changing areas.
8. Squash Courts
8.1 If a squash court has been booked by a member/non member, it is the responsibility of the bookee to check in at reception.
8.2 Sports Staff reserve the right to refuse entry to a session if the participant is wearing inappropriate clothing or footwear. Only non marking trainers are permitted.
8.3 Food or alcohol is not permitted within the squash courts. Any litter must be placed in the bins provided before the session ends.
8.4 UOP Sports club members must book into the training sessions they are attending prior to the activity via the app, at reception or over the phone. Failure to do so may result in expulsion from the session.
8.5 At the end of the booked session, users must leave the squash courts on time and before the next session starts.
8.6 Bags, coats and personal items should not be brought into the squash courts in line with clause 13. Lockers are provided in all changing areas.
9. Swimming Pool
9.1 For health and hygiene reasons, you must make sure you shower and use the toilet before entering the pool and sauna and steam room.
9.2 You must at all times follow the pool and sauna and steam rules and guidelines displayed in the Centre and any instructions the lifeguard or manager gives you.
9.3 You are not allowed to use snorkels, masks, fins, flippers, radios or lilos in the Centre’s pool, unless we agree otherwise.
9.4 For swimming session attendees, check-in is completed by a member of staff at reception, or via access control prior to the class. Failure to do so may result in expulsion from the class.
9.5 Sports Staff reserve the right to refuse entry to a session if the participant is wearing inappropriate clothing. For appropriate clothing guidance please visit our website guidance is also provided in changing areas.
9.6 Food or drink including alcohol is not permitted within the swimming pool area, including the spectator area. Any litter must be placed in the bins provided before the session ends.
9.7 UOP Sports club members must book into the training sessions they are attending prior to the activity via the app, at reception or over the phone. Failure to do so may result in expulsion from the session.
9.8 At the end of the booked session, users must leave the pool side promptly and before the next session starts.
9.9 Bags, coats and personal items should not be brought into the pool area in line with clause 13. Lockers are provided in all changing areas. Towels are permitted poolside.
9.10 Swimming lesson specific terms and conditions can be found on our website.
10. Sauna and Steam Rooms
10.1 No under 16’s may use the sauna/steam room.
10.2 If you are currently receiving medical care, please seek your doctor’s advice before using the sauna / steam room.
10.3 If you feel any discomfort such as dizziness while using the sauna / steam room, please leave immediately and inform a member of staff.
10.4 Report all injuries, medical emergencies or operational issues to a member of staff.
10.5 For your own safety do not exceed 15 minutes in the sauna/steam room.
10.6 Please shower before and after using the sauna/steam room.
10.7 Only water is allowed in the sauna/steam room. Please use a non-glass drinks bottle.
10.8 Photography or filming is strictly prohibited in the sauna and steam room.
10.9 Please do not wear or use body lotion.
10.10 If you are pregnant you are advised not to use the sauna/steam room.
10.11 Please wear minimal jewellery as metal objects may become hot and cause injuries.
10.12 Appropriate swimwear must be worn at all times; guidance can be found in the changing rooms and online.
10.13 Sandals or flip flops are the only footwear allowed.
10.14 Exercising in the sauna/steam room is not allowed.
10.15 Use the emergency panic alarm in the event of an emergency.
11. Climbing Wall
11.1 Our Duty of Care: The rules of Ravelin Sports Centre’s climbing wall set out below are not intended to limit your enjoyment of the facilities. They are part of the duty of care that we, as operators, owe to you, the customer, by law. As such they are not negotiable and if you are not prepared to abide by them then the staff must politely ask you to leave.
11.2 Your Duty of Care: You also have a duty of care to act responsibly towards the other users of the centre. Statements of ‘Good Practice’ can be found in section 11.2.1 and are posted around the centre adjacent to the relevant facilities. These describe the accepted methods of use and how customers would normally be expected to behave towards each other.
11.2.1 The British Mountaineering Council recognises that climbing and bouldering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement. Although the climbing wall is an artificial environment the risks involved are no less serious than when climbing outside on a crag or mountain.
11.3 Unsupervised climbing: Before you can be unsupervised for using the top ropes, you have to demonstrate you can:
- put a harness on correctly
- tie a figure of 8 and stopper knot
- be able to catch a falling climber and lower a climber down safely
You are required to register to say that you know how to use the equipment, that you are prepared to abide by the Code of Practice and that you understand the risks involved in your participation. You must also pass a safety test, through our induction process.
11.3.1 Unsupervised Auto Belays: Before using the Auto belays without supervision, the centre expects you to understand the dangers involved with Auto belays and accept the risks. Climbers must demonstrate a physical check to prove they are competent to use the auto belays safely. Non competent climbers must be supervised by instructors. Instructed sessions do not have dual responsibilities.
11.3.2 When using the Auto-Belays you must identify the line your route climbs and not deviate off this line.
11.3.3 Descending from the route must be done in a controlled manner with, where possible, the landing zone and path checked to be clear before letting go.
11.3.4 Never attempt to grab back onto the wall when descending as the Auto-Belay will continue to lower.
11.3.5 Solo climbing on the Auto-Belay routes is unacceptable; always use the Auto-Belay safety line to protect yourself on these climbs, only clip into your harness belay loop.
11.3.6 Helmets must not be worn when using the Auto-Belays, and all harness hardware and loose clothing must be removed.
11.3.7 Please do not kick off from the wall while you are climbing or descending down.
11.4 Supervised climbing: An adult who has registered and passed the safety test at the centre may supervise a maximum of two novice/junior climbers as long as they are prepared to take full responsibility for the safety of those people.
11.4.1 Supervised climbers must still complete a registration form and sign in on the “Supervisory Form” which is available at reception.
11.4.2 Novices: Anyone who has not registered as a competent climber for auto - belay, Bouldering and ropes is classified as a Novice. Novices must not climb without supervision of a climbing instructor or a competent climber. All novices understand and must agree that they remain with their supervisor and or instructor at all times. It is advised that all Novices book onto a novice session as they will not be able to book onto an unsupervised climbing session.
220.127.116.11 A novice is any user unable to satisfy the minimum requirements set by the centre for unsupervised Climbing, Bouldering or Auto Belay. This may be because they are not experienced enough, do not meet age requirements or there may be another reason that they require supervision in line with clause 11.3.
11.4.3 Groups of up to six novices must only be supervised by a qualified instructor and carry relevant insurance.
11.4.4 All under 18s must be supervised by an adult deemed competent in the activity they are engaging in, unless they have been registered and assessed by our climbing instructors to engage in ‘Unsupervised climbing’ in line with clause 11.3.
11.4.5 Anyone who has not had a floor induction and/or safety test must not climb without supervision.
11.4.6 Staff will provide whatever help and advice they can, but instruction in the use of equipment or climbing techniques will only be provided where it has been booked as an induction and paid for in advance or a novice climbing session.
11.4.7 If you are not confident in the use of any climbing equipment or technique then do not attempt to use it without the supervision of someone who is competent to do so.
11.4.8 All novice climbers must identify this on the registration form by ticking the appropriate boxes to show this.
11.4.9 It is possible for a climber to be registered for unsupervised bouldering, but also classed as a novice for roped climbing.
11.4.10 Our climbing staff / Floorwalkers may allow a maximum of two novices per supervisor, though they may choose to restrict this by age, activity or experience.
11.4.11 Groups of novices can only be supervised by qualified instructors or authorised supervisors. Novice climbers are the responsibility of the supervisor and the supervisor must remain with their novice(s) when in the centre.
11.4.12 The Supervisor has a duty to inform the novice of relevant risks and help them manage these risks. A novice supervision form must be completed to ensure both the supervisor and novice understand the responsibilities of each party.
11.5 For climbing session attendees, check-in is completed by a member of staff at reception. Failure to do so may result in expulsion from the session.
11.5.1 Before using the climbing wall or bouldering wall and on your first visit you will be asked to complete a registration form identifying your competency to climb. You may be required to undertake an induction or attend a supervised session before you can climb unsupervised.
11.6 Sports Staff reserve the right to refuse entry to a session if the participant is wearing inappropriate clothing. Long hair should be tied back, loose clothing should be secured, and jewellery and any items from pockets removed before using the climbing or bouldering walls. Baggy clothing including hoodies and dresses, and peaked caps are not permitted. Please only use flat soled shoes, no heels, studs (including astro turf shoes), flips flops, sandals or open toed shoes are permitted.
11.7 Food or drink including alcohol is not permitted within the climbing or bouldering area, including the spectator area. Any litter must be placed in the bins provided before the session ends.
11.8 UoP Sports club members must book into the training sessions they are attending prior to the activity via the app, at reception or over the phone. Failure to do so may result in expulsion from the session.
11.9 At the end of the booked session, users must leave the climbing or bouldering area promptly and before the next session starts.
11.10 You must exercise care, common sense and self-preservation at all times, be aware of the other climbers around you and how your actions will affect them.
11.11 Bags, coats and personal items should not be brought into the climbing or bouldering area in line with clause 13. Lockers are provided in all changing areas.
11.12 Climbing shoes must be worn when climbing, and protective shoes when belaying. Barefoot, open toed shoes including flip flops and sandals are not permitted.
11.13 Report any problems with the wall including loose or spinning holds, equipment or other climbers’ behaviour/bad practice to a member of staff immediately. Misbehaviour will not be tolerated.
11.14 Unless you are belaying or spotting a climber please stand well away from the climbing wall. Never stand directly under someone who is climbing.
11.15 Do not distract people while they are climbing or belaying.
11.16 Do not attempt to tamper with overhead lighting – danger of electric shock.
11.17 Top ropes are the responsibility of the centre. Do not take them down to use on other routes.
11.18 Climbing routes without equipment (Soloing) and bouldering on the roped walls is prohibited.
11.19 Traversing across the climbing wall is permitted up to 1m above the ground but only when routes are not in use.
11.20 Do not kick off the wall while climbing or descending.
11.21 When bouldering, always climb within your capabilities and descend by down climbing, or a controlled fall. The soft mat does not remove the risk of injury and does not make the climbing any safer.
11.21.1 Never climb directly above or below another climber when bouldering.
11.21.2 Do not lie or sit on the bouldering mats.
11.21.3 Do not boulder whilst wearing a harness or with any hardware hanging from your clothes or chalk bag.
11.21.4 Keep the safety mat free from objects or obstructions such as bags, clothing, brushes, shoes.
11.21.5 Do not sit or stand under the wall when people are bouldering.
11.21.6 Problems finish on the last obvious hold. Do not grab or touch the top of the wall or any girders, metalwork or lights.
11.22 Do not open the gate for other climbers, they may not be competent or registered.
11.23 An adult who has registered and passed the safety test at the centre may supervise a maximum of two junior climbers as long as they are prepared to take full responsibility for the safety of those people.
11.24 All under 18 year old climbers must have a signed parental waiver prior to access being given to the climbing centre. All children in the centre must be supervised by a registered and safety assessed adult.
12.1 For ski simulator session attendees, check-in is completed by a member of staff at reception, or by the instructor within the ski simulator prior to the session. Failure to do so may result in expulsion from the session.
12.2 Sports Staff reserve the right to refuse entry to a session if the participant is wearing inappropriate clothing. Ski socks are required at all times in line with clause 12.7.1 and are available to purchase at reception.
12.2.1 Baggy clothing, jeans and anything that could cause a hazard and get caught on the ski simulator is not permitted. Belongings should be removed from your pockets before using the ski simulator and all jewellery should be removed.
12.3 Food or drink including alcohol is not permitted within the ski simulator area with the exception of water, including the spectator area. Any litter must be placed in the bins provided before the session ends.
12.4 UoP Sports club members must book into the training sessions they are attending prior to the activity via the app, at reception or over the phone. Failure to do so may result in expulsion from the session.
12.5 At the end of the booked session, users must leave the ski simulator area promptly and before the next session starts.
12.6 Bags, coats and personal items should not be brought into the ski simulator area in line with clause 13. Lockers are provided in all changing areas.
12.7 Users are permitted to use their own ski or snowboard boots as long as they comply and are compatible with our simulator, cross country boots are not permitted.
12.7.1 Ski and snowboard boots are available to hire from reception for a fee, technical ski socks must be worn when using these, you can bring your own or purchase a pair from reception.
12.7.2 If ski or snowboard boots have been hired, these must be replaced in the locker provided, with clips and straps fastened.
12.7.3 Users using their own ski or snowboard boots do so at their own risk and the University of Portsmouth are not liable for any damages as a result of using the ski simulator.
12.8 An induction must be completed before use of the ski simulator.
12.9 The ski simulator cannot be used solely by one individual for safety reasons, a supervisor or member of sports staff should be present for an individual to ski safely.
12.10 Due to it’s operation only one person can use the ski simulator at any one time. Group sessions will alternate between users throughout the time booked.
13. Use of Lockers
13.1 Personal belongings should be left in a locker while taking part in any activity, lockers are provided in all changing areas.
13.2 All lockers must be emptied when the customer is not using the facilities. Any property left in a locker overnight or when a member is not in the building will be removed and retained for one month by the Department of Sport and Recreation. This property if unclaimed then becomes lost property, please see clause 2.11 and 2.11.1 which outlines what we do with lost property.
13.3 All belongings are brought on to the premises at your own risk. We cannot accept responsibility for any lost or stolen items.
13.4 In case of a national pandemic such as COVID-19, lockers will be unavailable. Bags, coats and personal items should not be brought into the facilities. Arrive workout ready with minimal items with the exception of swimming.
14. Incident Procedure
14.1 In the event of any accident/incident please contact a member of sports department staff on duty, who will deal with the situation and take appropriate action.
14.2 If you are unable to locate a duty member of sports staff at Langstone Sports Site, ring the duty mobile no +44 (0)77 1465 8924 for outdoor facilities or +44 (0)23 9284 5555 for gym, sport hall and studio facilities.
14.3 If you are unable to locate/contact a duty member of sports staff then where necessary you should contact the emergency services on 999/112. State the nature of the emergency and assistance required.
14.4 Keep any casualties warm and still. If at all possible avoid moving any casualties.
14.5 Where necessary, a member of sports staff or qualified club members may administer first aid.
14.6 All accidents/incidents must be reported to the sports staff, and recorded on HS1 forms as per University policy.
14.7 Remember - stay calm and cooperate fully with the sports staff on duty and the emergency services.
- Langstone Sports Site duty mobile: +44 (0)77 1465 8924
- Indoor facilities landline: +44 (0)23 9284 5555
- Emergency services: 999/112
- Outdoor site address: Langstone Sports Site, Furze Lane, Portsmouth, PO4 8LW
- Indoor facility addresses:
- Ravelin Sports Centre, Cambridge Road, Portsmouth, PO1 2SE
- St. Paul's Gym, St. Paul’s Road, Portsmouth, PO5 4AQ
- Spinnaker Sports Centre, Cambridge Road, Portsmouth, PO1 2ER
14.8 If you are a sports club member and need to report an incident at an away fixture, please contact Ravelin Sports Centre on the above number. If the incident is being reported out of hours (after 9.00pm Monday – Friday or on Saturday/Sunday) please ring the Sports Development Out of Hours Phone: +44 (0)77 3497 8128
15. Comments and complaints
15.1 If Members/Users wish to make a complaint, raise a concern, or compliment us on our services and facilities please make use of our online feedback form. Alternatively, your comment can be made via email to firstname.lastname@example.org.
15.2 We will ask for your feedback through an automated process throughout the year.