Event Tickets Terms and Conditions
Policies and terms
These terms and conditions cover the sale of tickets for events as well as free ticketed events organised by Sport and Recreation. Any ticketed events that are hosted at the Sport and Recreation facilities including, but not limited to, Ravelin Sports Centre, Spinnaker Sports Centre, St. Paul’s Sports Centre and Langstone Sports Site, but sold by an external company will be covered by terms and conditions through the external company/organisation, copies of any such terms should be requested from the hosting company if required.
1. Event ticket purchase
1.1 Tickets are purchased on a first-come-first-served basis.
1.2 Once tickets have been purchased, where not delivered in a digital format, information on how and where to collect will be sent to attendees via email.
1.3 Tickets are non-refundable and non-transferrable.
1.4 Admission to an event without a valid ticket or pass is not permitted.
1.5 All tickets should be checked on purchase, as mistakes cannot always be rectified. This will be at the discretion of Sport and Recreation.
1.6 Altered or defaced tickets/passes will become void and the holder will be refused admission.
1.7 For the safety of those attending an event, the venue management and organiser reserve the right to conduct security searches when they deem it necessary. They also reserve the right to refuse admission if appropriate.
1.8 In some circumstances you may be required to pay a booking fee per ticket, booking fees are non-refundable.
1.9 In line with Government guidance and advice from the University of Portsmouth Health and Safety department, Sport and Recreation may require attendees to wear a face-covering or to show vaccine passports or a negative covid test result to enter an event.
1.10 Ticket allocation per person may be restricted to a maximum number. Sport and Recreation reserve the right to cancel tickets bought in excess of this allocation.
1.11 Sport and Recreation and applicable external contractors reserve the right, at their discretion, to refuse admission or eject any ticket holder who is appearing to be intoxicated, under the influence of drugs, behaving inappropriately or dangerously and for any other behaviour that may cause damage, injury or being a nuisance and causing annoyance to others. Further sanctions may result beyond the event itself including restriction from our services and facilities, or disciplinary action from the University.
1.12 Alcohol, illegal substances or dangerous items are prohibited from the facilities. Any items that are found will be confiscated and if necessary will be handed over to the local authorities.
1.13 Sport and Recreation will not be responsible for any loss or damage of personal property brought to the event/venues, any personal possession brought by event attendees is done so at the owner’s risk.
1.14 Visitors are not permitted to bring animals to an event with the exception of guide/assistance and hearing dogs.
1.15 A photographer or videographer may be present at events organised by Sport and Recreation. Signage will be displayed identifying areas in which photographs or video footage will be collected, however, if attendees are not comfortable with their images being taken in accordance with the provisions of section 5, this must be notified to the event staff upon arrival.
1.16 Please check event details, timings and parking prior to travelling as these may be subject to change.
1.17 Please check your route prior to travelling to ensure you arrive on time. Sport and Recreation are not responsible for any delays due to travel disruptions. If late, Sport and Recreation will make every effort to admit latecomers, however, late admission cannot always be guaranteed.
1.18 The Department of Sport and Recreation reserves the right to cancel, suspend or change activities, sessions, or services at short notice where applicable.
1.19 Access to our facilities is permitted based on the event you have purchased a ticket for, for the avoidance of doubt, you do not hold a membership by purchasing a ticket.
1.19.1 For full details of what your event ticket provides access to please refer to the event listing on our website [sport.port.ac.uk].
2. Principle terms
2.1 You agree to advise us immediately of any change to the details you have provided us upon purchasing your ticket to an event.
2.2 These terms and conditions are governed by English Law and any disputes associated with them will be resolved in the English courts.
2.3 In the event that a single term, condition or rule of ticket purchase is found to be unenforceable, all other terms, conditions and rules shall remain unaffected.
2.4 It is your responsibility to ensure that you, and any of your guests, comply at all times with the University of Portsmouth Department of Sport and Recreation terms, conditions, rules and regulations, copies of which are available on request.
3.1 If an event is cancelled, a full refund will be offered, excluding any booking fee. Where possible the event will be rescheduled and your ticket transferred to the new event date.
3.2 If the event is cancelled, postponed or rescheduled, Sport and Recreation cannot be held responsible for any resulting costs you may incur for travel, accommodation and other related costs.
3.3 Refunds will be processed by our finance department and may take up to 10 days to be received by your bank.
3.3.1 Refunds, if applicable, will only be made to the debit/credit card used for the original transaction. If at the time of the refund, the card has expired or the account is closed, documentary evidence will be required from the cardholder before the refund can be made.
4. Health and Safety
4.1 Users will comply with the University of Portsmouth’s Health and Safety Policy.
4.2 UOP, the Department of Sport and Recreation, sports staff and its volunteers will adhere to the University of Portsmouth‘s safeguarding policy.
4.3 All accidents that occur on Sport and Recreation Facilities must be reported to a member of Sports Staff immediately by contacting reception.
4.4 Sports staff will not tolerate rude, abusive or inappropriate behaviour in-person or online and reserve the right to cancel a booking or refuse entry to the Facilities at short notice. In extreme cases, University security staff may be called, and subsequently, police, should staff feel threatened; and or intimidated by any individual/s behaviour or actions
4.5 Sport and Recreation will not be responsible for any harm that you suffer as a result of taking part in any activity unless it is caused by our negligence or our failure to take reasonable care.
4.6 Considering guidelines advised by the government and the University of Portsmouth it is your duty to inform us and cancel your bookings if you show any signs or have any symptoms of a contagious infection deemed unsafe for you and others.
4.8 It is your responsibility to ensure that you, as a non-member, comply at all times with the University of Portsmouth Department of Sport and Recreation terms, conditions, rules and regulations.
5. Photography and videography
5.1 As a condition of sale, ticket holders consent to being photographed, filmed or sound recorded for TV, Video, DVD, Webcast or other public broadcasts as part of the audience or by security CCTV. In order to comply with the relevant data protection legislation, we are asking for your consent to process your personal data, for example, your photo, name, or quotes from you. If you do not wish to give your consent for your imagery to be used as outlined in this clause, please contact email@example.com.
5.2 Images/recordings or your quotes may be used in prospectuses and other promotional materials which will market and promote the University nationally and internationally. If you are willing to be identified in this way - and for your work to be used as explained below - please read the information below.
5.3 I give permission for my copy/image/video/audio/quotes to be used in the following ways:
5.3.1 On University websites, social media and email communications
5.3.2 In printed and digital publications
5.3.3 University teaching and learning materials
5.3.4 In University presentations to schools and colleges
5.3.5 In the press, on websites and in other publicity e.g. external advertising
5.3.6 Third-party use – occasionally the University is contacted by third party external organisations and partners such as recruiting agents and university networks, for photographs/images/ recordings and/or quotes to be used in their publications
5.3.7 Any images/recordings/quotes taken or any other information you provide will not be used for any other purpose than those shown above.
5.4 Useful information
5.4.1 Consent granted by this form is valid for seven years and will expire after this time. Images will not be processed beyond this point.
5.4.2 You have the right to withdraw your consent for the continued use of your image/recording at any time. To exercise this right, please contact firstname.lastname@example.org.
5.4.3 This information will be stored with your image/video/audio/quote for internal use, unless used as agreed by you above. We will not use your personal details or full names (which means first name and surname) in a photographic image, video or quote on our website, on our social media platforms, prospectus or in any of our other publicity materials unless we have your permission to do so. If you tag yourself in these images, we take no responsibility for this.
5.4.4 It should be remembered that websites and social media platforms can be viewed throughout the world and not just in the United Kingdom where UK law applies. If you have any concerns about the use of your image/ recording/quote, please contact email@example.com.
5.4.5 You retain the right to raise concerns with the Information Commissioner’s Office (more details of how to do this are available at https://ico.org.uk/concerns/handling).
6. Force majeure
6.1 If the University of Portsmouth is rendered unable wholly, or in part, to carry out its obligations by reason of a force majeure event, then the University will give notice and will therefore be released from those obligations, which can no longer be fulfilled. For the purpose of the terms and conditons, a force majeure event will be defined as any circumstances beyond the control of the University which includes the potential suspension of services as part of measures required as a result of the COVID-19 pandemic.
6.2 In the event of an industrial dispute affecting the event, the University of Portsmouth will do everything in its power for the convenience of the participants, but regrets it cannot accept responsibility for any difficulty, which may occur, or for the lack of a particular service.
6.3 All arrangements are made in good faith according to the dates of terms/University closures as published by the University, plus national Bank Holidays and facility maintenance as known at the time of booking.
7. Insurance and Risk
7.1 The University of Portsmouth regrets that it cannot accept responsibility for loss or damage to the property of the ticket purchaser, staff or visitors, however caused.
7.2 The ticket purchaser must accept full responsibility for any damage to any University property or equipment, fair wear and tear excepted.
7.3 The University cannot accept responsibility for any losses or consequential losses suffered by the ticket purchaser as a result of the cancellation of an event or bookings for any reason.
7.4 Persons using the University’s premises or facilities do so at their own risk.
7.5 The ticket purchaser undertakes to indemnify the University against all loss, damage or liability arising from the booking.
8. Limitation of Liability
8.1 We will compensate you for any loss or damage you may suffer if we fail to carry out our obligations under these terms and conditions or to a reasonable standard or breach any duties imposed on us by law (including if we cause death or personal injury to you by our negligence) unless the loss or damage is attributable to: your own fault or; a third party unconnected with our provision of services under these terms and conditions or; events which neither we nor our suppliers could have foreseen or forestalled even if we had taken all reasonable care.
8.2 Our liability to compensate you for any loss or damage (in the case of loss or damage other than death or personal injury) is limited to a maximum of £500 having regard to such factors as whether the damage was due to a negligent act or omission by us.
9.1 The University of Portsmouth Department of Sport and Recreation reserves the right to alter their terms, conditions, rules, regulations, the prices and the times or periods during which ticket purchasers are allowed to use the Facilities without notice, other than by posting the terms, conditions, rules, regulations, revised prices, times or periods on the website.
9.2 The alterations or revisions will apply from the date of first posting on the website, except for prices, which will apply from the next purchase date.
10. Privacy and monitoring
10.2 For security and safety purposes, our premises are monitored using CCTV.