Policies and terms

It's necessary to have rules and from time to time. You may want to know where you stand, where we stand and what we're up to. You can find a selection of our documents below.

We strive to deliver excellence in all our areas of delivery, but most importantly in delivering an excellent service to our users. We also want to have a positive impact on the student experience. We want to be considered as friendly, helpful, conscientious, knowledgeable, and professional. We’d like to be seen as a department that adds value to the student experience and all of our facility users. When people use our facilities once, or every day, we want you to keep coming back.

We may sometimes exceed your expectations or fall short, but we always value your feedback whether it be good, bad or even if it’s a suggestion. If you’d like to highlight something to us please complete our customer feedback form below.