Customer support

If you are experiencing any type of technical difficulties, we can help

Customer support

Whether you are having difficulties with signing up for a membership, booking onto sessions, or anything else, we can provide you with the solutions you need.

To access our technical support service, simply launch the support portal if you are a student or member of staff at the University of Portsmouth. If you are a public or associate member or non-member, complete the form below. Please provide us with your contact information as well as an in-depth description of the issue(s) you are experiencing.

FAQs

If you’re having issues we’d suggest resetting your password here. If you’re still having issues after this, please get in touch with us.

You can get your online password here. Click on "Yes, I have a Email Address and Password", then "Forgotten your password?"

This message will appear if there's been an error in a transaction process causing an unpaid sale. This unpaid sale will be automatically removed within a couple of hours and you'll be free to try again. If the issue persists, please get in touch with us.

If you're having issues we'd suggest using a desktop/laptop computer to complete the transaction. If you're still having issues after this, please get in touch with us.

Log in to Connect, click 'my account' and then click 'wallet'. You can then enter your updated card details in the wallet. In order for the monthly payments to be collected, you'll need to ensure that RCP is ticked.

Log in to our membership portal. Your membership details will be displayed on the right hand side.

Log in to our membership portal. Your membership details will be displayed on the right hand side.

If you have a monthly membership, you can make changes with 14 days notice. Get in touch if you wish to upgrade or downgrade your membership.

Student and staff technical issues

It may take up to 48 hours to get a response about the issue you're experiencing while we look into resolving the problem. Thank you for your patience.

If you are a University of Portsmouth student or member of staff, click the following button

Public or associate member? Complete the form below

If you have a public or associate membership with us, complete the form below. Please note it may take up to 48 hours to receive a response about your query. Thank you for your patience.


Contact us